Lilac Tree Designs Privacy Policy

This privacy policy sets out how Lilac Tree Designs gathers, processes and protects any personal information you give.
This policy may be changed from time to time. You should check this page to ensure that you are happy with any changes. This policy is effective from 14/07/2025.

The type of personal information we collect

The information we, and our service providers currently collect and process includes:

  • Name
  • Postal address
  • Email addresses
  • Phone number
  • Payment card information including card number, expiry date and security code
  • Transaction details including time and place of transaction, the amount and method used

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
You

  • join our trade site
  • complete a purchase
  • phone or email us
  • otherwise provide us with personal information

We use the information that you have given us in order to

  • provide you with the information, products or services that you have requested
  • identify you and manage any accounts you hold with us
  • let you know about other products or services that may be of interest to you
  • improve our services to you

How we use your data

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent

We can collect and process your data with your consent. For example, when you register as an agent you agree to receive email newsletters. You can remove your consent at any time after your order has been processed. You can do this by contacting info@lilactreedesigns.co.uk.

Contractual obligation

We need your personal data to meet our contractual obligations. For example we collect your address details to deliver your purchase.

Legitimate interest

We need your personal data to pursue our business interests but only in ways that might reasonably be expected including

  • selling and supplying goods and services to our customers
  • promoting, marketing and advertising our products and services
  • sending promotional communications which are relevant and tailored to individual customers
  • complying with our legal and regulatory obligations
  • handling customer contacts, queries, complaints or disputes

How we store your personal information

Your information is securely stored.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary and for the purpose for which it was collected, after which it is deleted or anonymised. We may need to keep your data for a certain length of time due to HRMC and other regulatory requirements.

Your data protection rights

Under UK GDPR legislation you have the rights including

  • Your right of access -You have the right to ask us for copies of your personal information
  • Your right to rectification -You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@lilactreedesigns.co.uk if you wish to make a request.

Cookies

What is a cookie?

A cookie is a small text file that is downloaded onto ‘terminal equipment’ such as a computer or smartphone when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. This website has a consent mechanism that allows users of our online service to control the setting of all cookies that are not strictly necessary.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@lilactreedesigns.co.uk or 07733024928/ 07957856178 or
Lilac Tree Designs, 6A Crooklands Lane, Haxby, York, YO32 3LD
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF